Return and Refund Policy

We strive to ensure that all our customers in the United States value and enjoy the products they purchase from us. However, in the unlikely event that an item is faulty or not as expected, we have a defined process to help resolve these situations.

At daals, we really work towards ensuring our items are of a high quality so that our customers can enjoy our products for a long time to come. However, we understand that sometimes a product may not be what you expected. In the event that this does happen, please take a look at our returns policy.

30 Days Returns Period

• At daals we offer a 30 days returns policy. Please ensure that your return requests are made within 30 days from the date you receive the item.
• In order to initiate the returns process, please contact us via live chat or by emailing on customerservice@daals.com with your name, order number and any details you can provide.
• Our team will then provide you with the return address to which your item needs to be sent to
• The returns policy is subject to the following conditions being adhered to:
• Ensure items are in brand-new condition: We will only accept returned items that are still in brand-new, unused and resalable condition. On inspection, if your returned item has any scratches, stains, damages, or any form of modifications we will not accept the return. We reserve the right not to refund a product that, in our opinion, has become of unacceptable quality due to fair wear and tear and misuse
• Ensure the items are returned in the original packaging: For all returns, we require that the item is sent back in the original packaging.
  
  
• We are unable to accept any returns for items that have been used or show any forms of wear and tear.

• Upon receiving your order, kindly inspect your products carefully for any damage before assembling the item together. 
• All quality-related issues must be reported to our Customer Service Team within 14 days of delivery.
• Once we have received and inspected the item, the refund will take place within 14 working days. The refund will be processed back to the original method of payment.

14 Days Change of Mind Returns

• If you've received your order and have changed your mind about it, please ensure you contact our team within 14 days to initiate your return
• Ensure your item is in its original packaging and in brand-new, unused condition
• Provide our team with your order number and any details about the item you wish to return
• The return shipping cost will need to be paid for by the customer - our team will provide you with the return address that the item needs to be sent to. Please note that there is a 25% restocking fee for all returned items. This fee is deducted from your refund.

 Changes to order/order cancellation

• If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges.
• Once your order has been processed, it is not possible for us to make any changes or cancel your order
• In the event you wish to cancel your existing order and place a new order, kindly note that a new 'Estimated Delivery’ date will be given at the time of the new purchase.

If you have any further questions in regards to our returns policy, please contact our team via live chat or by emailing on customerservice@daals.com